FAQ: DUO How do I add or change my device?

The DUO application can be transferred to a new or different device to ensure that your account remains protected.

Adding your new mobile device:

• Open an incognito window in your web browser:
• • Click on the three dots
  • Select New Incognito Window

•  Navigate to https://login.microsoftonline.com/ and sign in with your IDEA credentials (Idea email + password)

• When the DUO window opens, click on, "Add a new device" and you should receive an authentication notification on your current mobile device where DUO is installed.

• Select the type of device you are adding (Mobile phone is recommended) and select Continue

• Enter and confirm the phone number for your new mobile device

• Select the operating system for your new phone

• Install Duo Mobile on the new phone and scan the QR code to activate

If you have access to the “My Settings & Devices” link (the self-service portal) at the Duo Prompt and are
currently able to authenticate with a device, you may:

• Add additional devices
• Designate your “default” device that receives authentication requests in addition to your
  preferred authentication method
• Reactivate Duo Mobile if you got a new phone but kept your number
• Change the name of your device (ex. “Personal Cell” or “Work Phone”)
• Remove a device

Learn more about managing your devices here:https://guide.duo.com/manage-device

Additional Resources:

DUO 2-Factor Authentication

For Campus Technicians: DUO Troubleshooting