Students and families can request technology support online from the Help Center. 

In this article:

• How to access the Help Center
• What to write in your request
• What to expect after submitting your request

 How to access the Help Center:

Access the IDEA Homepage from any Web Browser (Chrome, Safari, Edge)

1. Go to: https://ideapublicschools.org
2. Click on  ACCESS STUDENT TECHNOLOGY

From the Student Technology page

1. Scroll down
2. Click on REQUEST TECHNICAL SUPPORT

Fill out the form using the example below and click SUBMIT

What to write in your request form:

Email: Use the email address of a parent/guardian

Subject: Describe the problem you are having. See example below

                          Correct: I cannot log into Clever

                          Incorrect: I cannot log in

Student First and Last Name: Cara Dune

Student ID: Use student's ID number (108000000)

Call Back Number: It is important that the campus technician be able to make contact. As such, be sure to put a number where the student/guardian can be easily reached.

The campus technician will follow up by text message, phone call, email, TEAMS message or Remind depending on the issue or response from the student/guardian.

• If the technician calls and there is no answer, a voicemail will be left and a text will be sent.
• If there is no a response to the text/phone call, TEAMS or Remind will be used to contact the scholar/guardian. 

Description:

• Type a description of the issue you are having.
• Give as many details as possible, this will help the Zendesk agent to fix the issue. 

                                        Correct: I cannot log into Clever.

                                        Incorrect: I cannot log in. 

What to expect after submitting your request form:

The campus technician will follow up by text message, phone call, email, TEAMS message or Remind depending on the issue or response from the student/guardian.