Zendesk: How to Request Support for Staff

Staff members can request support through the Zendesk Help Center. 

In this article:

• How to request support from The HUB
• What to write in your request.
• What to expect after submitting your request  

 Navigate to the HUB from the IDEA HOMEPAGE:

1. Scroll to the bottom of the page
2. Click on Staff Links

 From the HUB:

1. Scroll to the bottom of the page 
2. Click on SUPPORT

When the support window opens you can:

A. Search for self-help resources by typing you issue into the search box and hit enter on your keyboard.

B. Submit a STAFF HELP REQUEST FORM by clicking on CONTACT US.

How to fill out the Staff Help Request Form 

Fill out the form using the example below and click SEND

• Name: Your Name (optional)
• Email:  firstname.lastname@ideapublicschools.org
• Subject: Product and Issue to be resolved
           Correct – "Cannot Log into Clever"
           Incorrect – "Cannot Log In"
• What is your request about? Choose from the list of options that best matches your issue.
• Description: Provide relevant details about your issue. It is advised to give as much detail as possible.

                    Correct: I can log into my email, but I am not able to log into Clever.

                    Incorrect: I cannot log in.

• Attachments: Upload pictures or any other relevant documentation (optional)