Resource: Student Device Insurance and Warranty Coverages – IDEA Public Schools Help Center

All student devices issued to IDEA scholars have warranty coverage provided by the manufacturer. Additionally, parents have the option to purchase insurance coverage for the school year

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Insurance covers:
- Theft and Robbery (with the submission of a police report within a 5-day period)
- Loss

2. Warranty covers:

One time $10 fee with unlimited claims and no deductibles.

You will first need to create an account before purchasing insurance or submitting a claim

Navigate to the School Device Coverage site and select the "Sign up" option.

2. Fill out the required information and then select "Next".

3. Create and confirm your new password, and then click "Submit".

The school/parents will only incur a cost if the device is lost or stolen and supplemental insurance has not been purchased.
If the device is not returned either at the end of the school year or if the student withdraws from IDEA, the school must incur the cost or charge the parent if there is no supplemental insurance.

Lost devices:

Parents or the campus will be responsible for the cost of the lost device (except for those with supplemental insurance coverage)
Campus will manage the payment collection process from parents following “Funding source for repair and purchases”

For support with troubleshooting general device issues, please submit a ticket to your campus technician

For support with insurance (creating an account, purchase insurance or submit a claim) please contact customer support at :